Freshdesk vs Hiver2026
Freshdesk
Customer Support
Cloud-based helpdesk with ticketing, live chat, and AI automations for growing teams.
Hiver
Customer Support
Helpdesk built inside Gmail — manage shared inboxes without leaving Google Workspace.
Our Verdict
Freshdesk has the pricing advantage with a free tier.
Choose Freshdesk if…
budget-conscious buyers who want to start for free or at lower cost
Choose Hiver if…
teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Freshdesk | Hiver |
|---|---|---|
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Starting price | $15/mo | $19/mo |
| Free tier | ||
| Free trial | 21 days | 7 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | teams of all sizes | small to mid-sized businesses |
| Tracked features | 11 | 7 |
| Company | ||
| Founded | 2010 | 2011 |
| Verified listing | ||
Pricing
Freshdesk
FreemiumHiver
SubscriptionFreshdesk
$15/moHiver
$19/moFreshdesk
Hiver
Freshdesk
21 daysHiver
7 daysRatings & Reviews
Freshdesk
No reviews yetHiver
No reviews yetFeatures & Capabilities
Freshdesk
teams of all sizesHiver
small to mid-sized businessesFreshdesk
11Hiver
7Company
Freshdesk
2010Hiver
2011Freshdesk
Hiver
Key Differences
Freshdesk
Freemium✓
Hiver
Subscription
Freshdesk
$15/mo✓
Hiver
$19/mo
Freshdesk
11 tracked features✓
Hiver
7 tracked features
Freshdesk is best for…
Strengths
- Excellent free plan for small teams
- Omnichannel support
- Strong automation and AI
- Much more affordable than Zendesk
Hiver is best for…
Strengths
- Works entirely inside Gmail
- No new app to learn
- SLA tracking and automation
- Multi-channel support
Pricing Comparison
Freshdesk
From $15/mo
Free for up to 10 agents. Growth from $15/agent/month.
Hiver
From $19/mo
Lite plan from $19/user/month billed annually.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Freshdesk
- Ticketing System
- Knowledge Base
- Chatbot / AI Agent
- Zapier Integration
Both tools
- Shared Inbox
- Live Chat
- SLA Management
- Omnichannel Support
- Workflow Automation
- CSAT Surveys
- API Access
Frequently Asked Questions
- What is the main difference between Freshdesk and Hiver?
- Freshdesk has the pricing advantage with a free tier. Choose Freshdesk if you need it for budget-conscious buyers who want to start for free or at lower cost. Choose Hiver if you need it for teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it.
- Is Freshdesk cheaper than Hiver?
- Freshdesk is cheaper at From $15/mo vs From $19/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Freshdesk to Hiver?
- Yes — most teams can migrate from Freshdesk to Hiver with a data export/import process. Check whether both tools support CSV or API data export before starting. Hiver offers a free trial, so you can test it before cancelling Freshdesk.
- Does Freshdesk or Hiver offer a free trial?
- Both Freshdesk (21 days) and Hiver (7 days) offer free trials. Try both before committing.