Hiver
VerifiedHelpdesk built inside Gmail — manage shared inboxes without leaving Google Workspace.
Subscription
$19/mo
7-day trial
SMBs (50–500)
Apr 2026
What is Hiver?
Hiver turns Gmail into a full customer support helpdesk. Agents assign emails, leave internal notes, track reply status, and view analytics — all from within Gmail. Supports email, live chat, WhatsApp, and voice with a unified inbox. Especially popular with teams managing shared inboxes like support@ or billing@.
Key Features
Pricing
subscription
$19/month
Lite plan from $19/user/month billed annually.
Pricing may have changed. Always verify on the vendor's website.
Who is Hiver best for?
Best for
Hiver is designed for small to medium-sized businesses.
Popular in these industries:
Pros & Cons
Pros
- Works entirely inside Gmail
- No new app to learn
- SLA tracking and automation
- Multi-channel support
Cons
- Gmail only
- Less featured than Zendesk
- Reporting less advanced
- Gets expensive at scale
Hiver Alternatives
Help Scout
Direct alternativeSimple, human customer support software for growing businesses — shared inbox, live chat, and knowledge base.
SurveySparrow
Direct alternativeConversational survey and customer experience platform with higher completion rates.
Tidio
Direct alternativeAI-powered live chat and chatbot platform that converts website visitors into customers.
Freshdesk
Direct alternativeCloud-based helpdesk with ticketing, live chat, and AI automations for growing teams.
LiveChat
Direct alternativeLive chat software for sales and customer support with AI bots, ticketing, and 200+ integrations.
Zendesk
Direct alternativeThe industry-standard customer service platform for ticketing, live chat, and omnichannel support.
Frequently Asked Questions
- Does Hiver offer a free trial?
- Yes, Hiver offers a 7-day free trial. No credit card required in most cases.
- What is Hiver used for?
- Helpdesk built inside Gmail — manage shared inboxes without leaving Google Workspace.
- Who is Hiver best for?
- Hiver is primarily designed for small and medium-sized businesses.
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