LiveChat
VerifiedLive chat software for sales and customer support with AI bots, ticketing, and 200+ integrations.
Subscription
$20/mo
14-day trial
SMBs (50–500)
Apr 2026
What is LiveChat?
LiveChat is one of the most widely used live chat and customer service platforms, powering conversations on 37,000+ websites. It combines a clean live chat widget, AI-powered chatbot (ChatBot by LiveChat), help desk ticketing, and a customer data platform. LiveChat integrates with 200+ tools including Salesforce, HubSpot, Shopify, Mailchimp, and Zapier. Its real-time visitor monitoring shows who is on your site and what they are doing, enabling proactive chat invitations. The platform is widely regarded for ease of setup and customer satisfaction scores.
Key Features
Pricing
subscription
$20/month
Starter plan from $20/agent/month billed annually.
Pricing may have changed. Always verify on the vendor's website.
Who is LiveChat best for?
Best for
LiveChat is designed for small to medium-sized businesses.
Popular in these industries:
Pros & Cons
Pros
- Best-in-class live chat widget
- Real-time visitor monitoring
- 200+ integrations
- AI chatbot available as add-on
- High customer satisfaction scores
Cons
- ChatBot is a separate paid product
- Can get expensive for large teams
- Reporting less advanced than Zendesk
- Limited phone support features
LiveChat Alternatives
Help Scout
Direct alternativeSimple, human customer support software for growing businesses — shared inbox, live chat, and knowledge base.
Tidio
Direct alternativeAI-powered live chat and chatbot platform that converts website visitors into customers.
Hiver
Direct alternativeHelpdesk built inside Gmail — manage shared inboxes without leaving Google Workspace.
Freshdesk
Direct alternativeCloud-based helpdesk with ticketing, live chat, and AI automations for growing teams.
Intercom
Direct alternativeThe AI-first customer service platform combining chatbots, live chat, and helpdesk in one.
Zendesk
Direct alternativeThe industry-standard customer service platform for ticketing, live chat, and omnichannel support.
Frequently Asked Questions
- Does LiveChat offer a free trial?
- Yes, LiveChat offers a 14-day free trial. No credit card required in most cases.
- What is LiveChat used for?
- Live chat software for sales and customer support with AI bots, ticketing, and 200+ integrations.
- Who is LiveChat best for?
- LiveChat is primarily designed for small and medium-sized businesses.
Related Tools
Zendesk
The industry-standard customer service platform for ticketing, live chat, and omnichannel support.
Salesforce
The world's #1 CRM platform — the enterprise standard for sales, service, and marketing automation.
HubSpot CRM
The all-in-one CRM platform for marketing, sales, and customer service teams of every size.
Intercom
The AI-first customer service platform combining chatbots, live chat, and helpdesk in one.
Freshsales
AI-powered CRM by Freshworks with built-in phone, email, and chat for sales teams.
Tidio
AI-powered live chat and chatbot platform that converts website visitors into customers.