Freshdesk
VerifiedCloud-based helpdesk with ticketing, live chat, and AI automations for growing teams.
Freemium
$15/mo
21-day trial
All company sizes
Apr 2026
What is Freshdesk?
Freshdesk is a customer support platform used by 60,000+ companies. Centralises queries from email, phone, chat, social media, and portal into one ticketing system. Automation routes, prioritises, and assigns tickets automatically. Includes knowledge base, community forums, and AI chatbot.
Key Features
Pricing
freemium
$15/month
Free for up to 10 agents. Growth from $15/agent/month.
Pricing may have changed. Always verify on the vendor's website.
Who is Freshdesk best for?
Popular in these industries:
Pros & Cons
Pros
- Excellent free plan for small teams
- Omnichannel support
- Strong automation and AI
- Much more affordable than Zendesk
- Great knowledge base
Cons
- Advanced reporting on higher tiers
- AI features on expensive plans
- Complex add-on pricing
Freshdesk Alternatives
Help Scout
Direct alternativeSimple, human customer support software for growing businesses — shared inbox, live chat, and knowledge base.
SurveySparrow
Direct alternativeConversational survey and customer experience platform with higher completion rates.
Hiver
Direct alternativeHelpdesk built inside Gmail — manage shared inboxes without leaving Google Workspace.
LiveChat
Direct alternativeLive chat software for sales and customer support with AI bots, ticketing, and 200+ integrations.
Intercom
Direct alternativeThe AI-first customer service platform combining chatbots, live chat, and helpdesk in one.
Zendesk
Direct alternativeThe industry-standard customer service platform for ticketing, live chat, and omnichannel support.
Frequently Asked Questions
- Is Freshdesk free?
- Freshdesk offers a free tier with limited features. Paid plans start at $15/month for more advanced functionality.
- Does Freshdesk offer a free trial?
- Yes, Freshdesk offers a 21-day free trial. No credit card required in most cases.
- What is Freshdesk used for?
- Cloud-based helpdesk with ticketing, live chat, and AI automations for growing teams.
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