Hiver vs SurveySparrow2026
Hiver
Customer Support
Helpdesk built inside Gmail — manage shared inboxes without leaving Google Workspace.
SurveySparrow
Customer Support
Conversational survey and customer experience platform with higher completion rates.
Our Verdict
SurveySparrow is the more affordable option with a free tier.
Choose Hiver if…
teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it
Choose SurveySparrow if…
budget-conscious buyers who want to start for free or at lower cost
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Hiver | SurveySparrow |
|---|---|---|
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Starting price | $19/mo | $19/mo |
| Free tier | ||
| Free trial | 7 days | 14 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | small to mid-sized businesses | teams of all sizes |
| Tracked features | 7 | 5 |
| Company | ||
| Founded | 2011 | 2017 |
| Verified listing | ||
Pricing
Hiver
SubscriptionSurveySparrow
FreemiumHiver
$19/moSurveySparrow
$19/moHiver
SurveySparrow
Hiver
7 daysSurveySparrow
14 daysRatings & Reviews
Hiver
No reviews yetSurveySparrow
No reviews yetFeatures & Capabilities
Hiver
small to mid-sized businessesSurveySparrow
teams of all sizesHiver
7SurveySparrow
5Company
Hiver
2011SurveySparrow
2017Hiver
SurveySparrow
Key Differences
Hiver
Subscription
SurveySparrow
✓Freemium
Hiver
7 tracked features✓
SurveySparrow
5 tracked features
Hiver is best for…
Strengths
- Works entirely inside Gmail
- No new app to learn
- SLA tracking and automation
- Multi-channel support
SurveySparrow is best for…
Strengths
- Conversational format boosts completion rates
- Strong NPS and CX workflows
- White-label options
- Good CRM integrations
Pricing Comparison
Hiver
From $19/mo
Lite plan from $19/user/month billed annually.
SurveySparrow
From $19/mo
Free plan available. Basic from $19/month.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Hiver
- Shared Inbox
- Live Chat
- SLA Management
- Omnichannel Support
Both tools
- CSAT Surveys
- API Access
- Workflow Automation
Only in SurveySparrow
- Pulse Surveys
- Zapier Integration
Frequently Asked Questions
- What is the main difference between Hiver and SurveySparrow?
- SurveySparrow is the more affordable option with a free tier. Choose Hiver if you need it for teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it. Choose SurveySparrow if you need it for budget-conscious buyers who want to start for free or at lower cost.
- Is Hiver cheaper than SurveySparrow?
- Hiver is cheaper at From $19/mo vs From $19/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Hiver to SurveySparrow?
- Yes — most teams can migrate from Hiver to SurveySparrow with a data export/import process. Check whether both tools support CSV or API data export before starting. SurveySparrow offers a free trial, so you can test it before cancelling Hiver.
- Does Hiver or SurveySparrow offer a free trial?
- Both Hiver (7 days) and SurveySparrow (14 days) offer free trials. Try both before committing.