Hiver vs Zendesk2026
Hiver
Customer Support
Helpdesk built inside Gmail — manage shared inboxes without leaving Google Workspace.
Zendesk
Customer Support
The industry-standard customer service platform for ticketing, live chat, and omnichannel support.
Our Verdict
Hiver and Zendesk are closely matched tools in the Customer Support category. Zendesk offers a broader feature set.
Choose Hiver if…
teams at the small to mid-sized businesses stage
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Hiver | Zendesk |
|---|---|---|
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Starting price | $19/mo | $19/mo |
| Free tier | ||
| Free trial | 7 days | 14 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | small to mid-sized businesses | teams of all sizes |
| Tracked features | 7 | 12 |
| Company | ||
| Founded | 2011 | 2007 |
| Verified listing | ||
Pricing
Hiver
SubscriptionZendesk
SubscriptionHiver
$19/moZendesk
$19/moHiver
Zendesk
Hiver
7 daysZendesk
14 daysRatings & Reviews
Hiver
No reviews yetZendesk
No reviews yetFeatures & Capabilities
Hiver
small to mid-sized businessesZendesk
teams of all sizesHiver
7Zendesk
12Company
Hiver
2011Zendesk
2007Hiver
Zendesk
Key Differences
Hiver
7 tracked features
Zendesk
✓12 tracked features
Hiver is best for…
Strengths
- Works entirely inside Gmail
- No new app to learn
- SLA tracking and automation
- Multi-channel support
Zendesk is best for…
Strengths
- Industry standard — integrates with everything
- Unified omnichannel workspace
- Powerful AI and automation
- Best-in-class reporting
Pricing Comparison
Hiver
From $19/mo
Lite plan from $19/user/month billed annually.
Zendesk
From $19/mo
Suite Team from $55/agent/month. Support Team from $19/agent/month billed annually.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Both tools
- Live Chat
- Omnichannel Support
- CSAT Surveys
- SLA Management
- API Access
- Workflow Automation
- Shared Inbox
Only in Zendesk
- Ticketing System
- Knowledge Base
- Chatbot / AI Agent
- Dashboard & Reporting
- Approval Workflows
Frequently Asked Questions
- What is the main difference between Hiver and Zendesk?
- Hiver and Zendesk are closely matched tools in the Customer Support category. Zendesk offers a broader feature set.
- Is Hiver cheaper than Zendesk?
- Hiver is cheaper at From $19/mo vs From $19/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Hiver to Zendesk?
- Yes — most teams can migrate from Hiver to Zendesk with a data export/import process. Check whether both tools support CSV or API data export before starting. Zendesk offers a free trial, so you can test it before cancelling Hiver.
- Does Hiver or Zendesk offer a free trial?
- Both Hiver (7 days) and Zendesk (14 days) offer free trials. Try both before committing.