Gorgias
VerifiedE-commerce helpdesk that unifies support tickets, live chat, and social media — built for Shopify stores.
Subscription
$10/mo
7-day trial
SMBs (50–500)
Apr 2026
What is Gorgias?
Gorgias is the leading customer support platform for e-commerce brands, with deep native integrations for Shopify, WooCommerce, BigCommerce, and Magento. It pulls order data directly into the support ticket so agents can view, edit, and refund orders without leaving the helpdesk. Gorgias centralises email, live chat, Instagram DMs, Facebook comments, WhatsApp, and SMS in one inbox. Its AI automation handles common questions like order status and return requests without human involvement. Used by 15,000+ e-commerce brands including Steve Madden and OLIPOP.
Key Features
Pricing
subscription
$10/month
Starter plan from $10/month for 50 tickets.
Pricing may have changed. Always verify on the vendor's website.
Who is Gorgias best for?
Best for
Gorgias is designed for small to medium-sized businesses.
Popular in these industries:
Pros & Cons
Pros
- Best helpdesk for Shopify stores
- Order data in every ticket
- Omnichannel: email chat social SMS
- AI auto-responses for common questions
- Revenue statistics per support ticket
Cons
- Primarily for e-commerce — less suited to SaaS
- Pricing based on tickets not agents
- Can get expensive at high ticket volume
- Limited advanced reporting
Gorgias Alternatives
Help Scout
Direct alternativeSimple, human customer support software for growing businesses — shared inbox, live chat, and knowledge base.
SurveySparrow
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Hiver
Direct alternativeHelpdesk built inside Gmail — manage shared inboxes without leaving Google Workspace.
LiveChat
Direct alternativeLive chat software for sales and customer support with AI bots, ticketing, and 200+ integrations.
Intercom
Direct alternativeThe AI-first customer service platform combining chatbots, live chat, and helpdesk in one.
Zendesk
Direct alternativeThe industry-standard customer service platform for ticketing, live chat, and omnichannel support.
Frequently Asked Questions
- Does Gorgias offer a free trial?
- Yes, Gorgias offers a 7-day free trial. No credit card required in most cases.
- What is Gorgias used for?
- E-commerce helpdesk that unifies support tickets, live chat, and social media — built for Shopify stores.
- Who is Gorgias best for?
- Gorgias is primarily designed for small and medium-sized businesses.
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