Gorgias vs Hiver2026
Gorgias
Customer Support
E-commerce helpdesk that unifies support tickets, live chat, and social media — built for Shopify stores.
Hiver
Customer Support
Helpdesk built inside Gmail — manage shared inboxes without leaving Google Workspace.
Our Verdict
Gorgias has the pricing advantage ($10/mo vs $19/mo).
Choose Gorgias if…
teams at the small to mid-sized businesses stage
Choose Hiver if…
teams at the small to mid-sized businesses stage
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Gorgias | Hiver |
|---|---|---|
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Starting price | $10/mo | $19/mo |
| Free tier | ||
| Free trial | 7 days | 7 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | small to mid-sized businesses | small to mid-sized businesses |
| Tracked features | 8 | 7 |
| Company | ||
| Founded | 2015 | 2011 |
| Verified listing | ||
Pricing
Gorgias
SubscriptionHiver
SubscriptionGorgias
$10/moHiver
$19/moGorgias
Hiver
Gorgias
7 daysHiver
7 daysRatings & Reviews
Gorgias
No reviews yetHiver
No reviews yetFeatures & Capabilities
Gorgias
small to mid-sized businessesHiver
small to mid-sized businessesGorgias
8Hiver
7Company
Gorgias
2015Hiver
2011Gorgias
Hiver
Key Differences
Gorgias
$10/mo✓
Hiver
$19/mo
Gorgias is best for…
Strengths
- Best helpdesk for Shopify stores
- Order data in every ticket
- Omnichannel: email chat social SMS
- AI auto-responses for common questions
Hiver is best for…
Strengths
- Works entirely inside Gmail
- No new app to learn
- SLA tracking and automation
- Multi-channel support
Pricing Comparison
Gorgias
From $10/mo
Starter plan from $10/month for 50 tickets.
Hiver
From $19/mo
Lite plan from $19/user/month billed annually.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Gorgias
- Ticketing System
- Chatbot / AI Agent
Both tools
- Shared Inbox
- Live Chat
- SLA Management
- Omnichannel Support
- Workflow Automation
- API Access
Only in Hiver
- CSAT Surveys
Frequently Asked Questions
- What is the main difference between Gorgias and Hiver?
- Gorgias has the pricing advantage ($10/mo vs $19/mo). Choose Gorgias if you need it for teams at the small to mid-sized businesses stage. Choose Hiver if you need it for teams at the small to mid-sized businesses stage.
- Is Gorgias cheaper than Hiver?
- Gorgias is cheaper at From $10/mo vs From $19/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Gorgias to Hiver?
- Yes — most teams can migrate from Gorgias to Hiver with a data export/import process. Check whether both tools support CSV or API data export before starting. Hiver offers a free trial, so you can test it before cancelling Gorgias.
- Does Gorgias or Hiver offer a free trial?
- Both Gorgias (7 days) and Hiver (7 days) offer free trials. Try both before committing.