Gorgias vs Intercom2026
Gorgias
Customer Support
E-commerce helpdesk that unifies support tickets, live chat, and social media — built for Shopify stores.
Intercom
Customer Support
The AI-first customer service platform combining chatbots, live chat, and helpdesk in one.
Our Verdict
Gorgias has the pricing advantage ($10/mo vs $39/mo).
Choose Gorgias if…
teams at the small to mid-sized businesses stage
Choose Intercom if…
teams at the startups and small teams stage
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Gorgias | Intercom |
|---|---|---|
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Starting price | $10/mo | $39/mo |
| Free tier | ||
| Free trial | 7 days | 14 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | small to mid-sized businesses | startups and small teams |
| Tracked features | 8 | 9 |
| Company | ||
| Founded | 2015 | 2011 |
| Verified listing | ||
Pricing
Gorgias
SubscriptionIntercom
SubscriptionGorgias
$10/moIntercom
$39/moGorgias
Intercom
Gorgias
7 daysIntercom
14 daysRatings & Reviews
Gorgias
No reviews yetIntercom
No reviews yetFeatures & Capabilities
Gorgias
small to mid-sized businessesIntercom
startups and small teamsGorgias
8Intercom
9Company
Gorgias
2015Intercom
2011Gorgias
Intercom
Key Differences
Gorgias
$10/mo✓
Intercom
$39/mo
Gorgias is best for…
Strengths
- Best helpdesk for Shopify stores
- Order data in every ticket
- Omnichannel: email chat social SMS
- AI auto-responses for common questions
Intercom is best for…
Strengths
- Fin AI resolves majority of queries automatically
- Best-in-class product tours and onboarding
- Proactive messaging and in-app chat
- 350+ integrations
Pricing Comparison
Gorgias
From $10/mo
Starter plan from $10/month for 50 tickets.
Intercom
From $39/mo
Essential plan from $39/month per seat.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Gorgias
- Ticketing System
- SLA Management
- Shared Inbox
Both tools
- Live Chat
- Chatbot / AI Agent
- Omnichannel Support
- API Access
- Workflow Automation
Only in Intercom
- Knowledge Base
- CSAT Surveys
- Marketing Automation
- Email Marketing
Frequently Asked Questions
- What is the main difference between Gorgias and Intercom?
- Gorgias has the pricing advantage ($10/mo vs $39/mo). Choose Gorgias if you need it for teams at the small to mid-sized businesses stage. Choose Intercom if you need it for teams at the startups and small teams stage.
- Is Gorgias cheaper than Intercom?
- Gorgias is cheaper at From $10/mo vs From $39/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Gorgias to Intercom?
- Yes — most teams can migrate from Gorgias to Intercom with a data export/import process. Check whether both tools support CSV or API data export before starting. Intercom offers a free trial, so you can test it before cancelling Gorgias.
- Does Gorgias or Intercom offer a free trial?
- Both Gorgias (7 days) and Intercom (14 days) offer free trials. Try both before committing.