Freshsales vs GoTo Connect2026
Freshsales
CRM
AI-powered CRM by Freshworks with built-in phone, email, and chat for sales teams.
GoTo Connect
VoIP & Business Phone
Cloud phone system and video conferencing for small and mid-size businesses.
Our Verdict
Freshsales has the pricing advantage with a free tier.
Choose Freshsales if…
teams at the small to mid-sized businesses stage and budget-conscious buyers who want to start for free or at lower cost
Choose GoTo Connect if…
teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Freshsales | GoTo Connect |
|---|---|---|
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Starting price | $15/mo | $27/mo |
| Free tier | ||
| Free trial | 21 days | 14 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | small to mid-sized businesses | small to mid-sized businesses |
| Tracked features | 10 | 8 |
| Company | ||
| Founded | 2016 | 2003 |
| Verified listing | ||
Pricing
Freshsales
FreemiumGoTo Connect
SubscriptionFreshsales
$15/moGoTo Connect
$27/moFreshsales
GoTo Connect
Freshsales
21 daysGoTo Connect
14 daysRatings & Reviews
Freshsales
No reviews yetGoTo Connect
No reviews yetFeatures & Capabilities
Freshsales
small to mid-sized businessesGoTo Connect
small to mid-sized businessesFreshsales
10GoTo Connect
8Company
Freshsales
2016GoTo Connect
2003Freshsales
GoTo Connect
Key Differences
Freshsales
Freemium✓
GoTo Connect
Subscription
Freshsales
$15/mo✓
GoTo Connect
$27/mo
Freshsales
10 tracked features✓
GoTo Connect
8 tracked features
Freshsales is best for…
Strengths
- Free plan with unlimited users
- Built-in phone email and chat
- Freddy AI lead scoring
- Integrates with full Freshworks suite
GoTo Connect is best for…
Strengths
- All-in-one voice video messaging
- Easy visual dial plan editor
- 180+ integrations
- Good mobile and desktop apps
Pricing Comparison
Freshsales
From $15/mo
Free plan available. Growth from $15/user/month billed annually.
GoTo Connect
From $27/mo
Phone System from $27/user/month.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Freshsales
- Contact Management
- Pipeline Management
- Lead Scoring
- Email Sequences
- Deal Management
- Workflow Automation
- AI Writing
- Dashboard & Reporting
Both tools
- VoIP Calling
- API Access
Only in GoTo Connect
- Video Conferencing
- Team Messaging
- Call Routing
- Business SMS
- Meeting Recording
- Virtual Phone Numbers
Frequently Asked Questions
- What is the main difference between Freshsales and GoTo Connect?
- Freshsales has the pricing advantage with a free tier. Choose Freshsales if you need it for teams at the small to mid-sized businesses stage and budget-conscious buyers who want to start for free or at lower cost. Choose GoTo Connect if you need it for teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it.
- Is Freshsales cheaper than GoTo Connect?
- Freshsales is cheaper at From $15/mo vs From $27/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Freshsales to GoTo Connect?
- Yes — most teams can migrate from Freshsales to GoTo Connect with a data export/import process. Check whether both tools support CSV or API data export before starting. GoTo Connect offers a free trial, so you can test it before cancelling Freshsales.
- Does Freshsales or GoTo Connect offer a free trial?
- Both Freshsales (21 days) and GoTo Connect (14 days) offer free trials. Try both before committing.