Freshsales vs Zoho CRM2026
Freshsales
CRM
AI-powered CRM by Freshworks with built-in phone, email, and chat for sales teams.
Zoho CRM
CRM
Feature-rich CRM for small and mid-size businesses at a fraction of Salesforce's cost.
Our Verdict
Zoho CRM is the more affordable option with a free tier.
Choose Freshsales if…
teams at the small to mid-sized businesses stage
Choose Zoho CRM if…
teams at the small to mid-sized businesses stage
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Pricing | ||
| Pricing model | Freemium | Freemium |
| Starting price | $15/mo | $14/mo |
| Free tier | ||
| Free trial | 21 days | 15 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | small to mid-sized businesses | small to mid-sized businesses |
| Tracked features | 10 | 13 |
| Company | ||
| Founded | 2016 | 2005 |
| Verified listing | ||
Pricing
Freshsales
FreemiumZoho CRM
FreemiumFreshsales
$15/moZoho CRM
$14/moFreshsales
Zoho CRM
Freshsales
21 daysZoho CRM
15 daysRatings & Reviews
Freshsales
No reviews yetZoho CRM
No reviews yetFeatures & Capabilities
Freshsales
small to mid-sized businessesZoho CRM
small to mid-sized businessesFreshsales
10Zoho CRM
13Company
Freshsales
2016Zoho CRM
2005Freshsales
Zoho CRM
Key Differences
Freshsales
10 tracked features
Zoho CRM
✓13 tracked features
Freshsales is best for…
Strengths
- Free plan with unlimited users
- Built-in phone email and chat
- Freddy AI lead scoring
- Integrates with full Freshworks suite
Zoho CRM is best for…
Strengths
- Free plan for up to 3 users
- Extremely feature-rich for the price
- Integrates with 40+ Zoho apps
- Zia AI sales assistant
Pricing Comparison
Freshsales
From $15/mo
Free plan available. Growth from $15/user/month billed annually.
Zoho CRM
From $14/mo
Free for up to 3 users. Standard from $14/user/month billed annually.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Freshsales
- VoIP Calling
Both tools
- Contact Management
- Pipeline Management
- Lead Scoring
- Email Sequences
- Workflow Automation
- AI Writing
- Dashboard & Reporting
- API Access
Only in Zoho CRM
- Email Marketing
- Marketing Automation
- SSO / SAML
- Zapier Integration
Frequently Asked Questions
- What is the main difference between Freshsales and Zoho CRM?
- Zoho CRM is the more affordable option with a free tier. Choose Freshsales if you need it for teams at the small to mid-sized businesses stage. Choose Zoho CRM if you need it for teams at the small to mid-sized businesses stage.
- Is Freshsales cheaper than Zoho CRM?
- Zoho CRM is cheaper at From $14/mo vs From $15/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Freshsales to Zoho CRM?
- Yes — most teams can migrate from Freshsales to Zoho CRM with a data export/import process. Check whether both tools support CSV or API data export before starting. Zoho CRM offers a free trial, so you can test it before cancelling Freshsales.
- Does Freshsales or Zoho CRM offer a free trial?
- Both Freshsales (21 days) and Zoho CRM (15 days) offer free trials. Try both before committing.