HubSpot CRM vs Zendesk2026
HubSpot CRM
CRM
The all-in-one CRM platform for marketing, sales, and customer service teams of every size.
Zendesk
Customer Support
The industry-standard customer service platform for ticketing, live chat, and omnichannel support.
Our Verdict
HubSpot CRM has the pricing advantage with a free tier.
Choose HubSpot CRM if…
budget-conscious buyers who want to start for free or at lower cost
Choose Zendesk if…
teams that need more power and don't mind paying for it
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | HubSpot CRM | Zendesk |
|---|---|---|
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Starting price | $15/mo | $19/mo |
| Free tier | ||
| Free trial | 14 days | 14 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | teams of all sizes | teams of all sizes |
| Tracked features | 19 | 12 |
| Company | ||
| Founded | 2006 | 2007 |
| Verified listing | ||
Pricing
HubSpot CRM
FreemiumZendesk
SubscriptionHubSpot CRM
$15/moZendesk
$19/moHubSpot CRM
Zendesk
HubSpot CRM
14 daysZendesk
14 daysRatings & Reviews
HubSpot CRM
No reviews yetZendesk
No reviews yetFeatures & Capabilities
HubSpot CRM
teams of all sizesZendesk
teams of all sizesHubSpot CRM
19Zendesk
12Company
HubSpot CRM
2006Zendesk
2007HubSpot CRM
Zendesk
Key Differences
HubSpot CRM
Freemium✓
Zendesk
Subscription
HubSpot CRM
$15/mo✓
Zendesk
$19/mo
HubSpot CRM
19 tracked features✓
Zendesk
12 tracked features
HubSpot CRM is best for…
Strengths
- Free CRM with unlimited contacts
- Excellent email marketing and automation
- Huge integration ecosystem
- Strong reporting and dashboards
Zendesk is best for…
Strengths
- Industry standard — integrates with everything
- Unified omnichannel workspace
- Powerful AI and automation
- Best-in-class reporting
Pricing Comparison
HubSpot CRM
From $15/mo
Free CRM forever. Paid hubs from $15/seat/month.
Zendesk
From $19/mo
Suite Team from $55/agent/month. Support Team from $19/agent/month billed annually.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in HubSpot CRM
- Contact Management
- Pipeline Management
- Lead Scoring
- Email Sequences
- Email Marketing
- Marketing Automation
- Landing Pages
- Email Templates
Both tools
- Ticketing System
- Live Chat
- Knowledge Base
- API Access
- Workflow Automation
- Dashboard & Reporting
Only in Zendesk
- Omnichannel Support
- Chatbot / AI Agent
- CSAT Surveys
- SLA Management
- Shared Inbox
- Approval Workflows
Frequently Asked Questions
- What is the main difference between HubSpot CRM and Zendesk?
- HubSpot CRM has the pricing advantage with a free tier. Choose HubSpot CRM if you need it for budget-conscious buyers who want to start for free or at lower cost. Choose Zendesk if you need it for teams that need more power and don't mind paying for it.
- Is HubSpot CRM cheaper than Zendesk?
- HubSpot CRM is cheaper at From $15/mo vs From $19/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from HubSpot CRM to Zendesk?
- Yes — most teams can migrate from HubSpot CRM to Zendesk with a data export/import process. Check whether both tools support CSV or API data export before starting. Zendesk offers a free trial, so you can test it before cancelling HubSpot CRM.
- Does HubSpot CRM or Zendesk offer a free trial?
- Both HubSpot CRM (14 days) and Zendesk (14 days) offer free trials. Try both before committing.