Intercom vs LiveChat2026
Intercom
Customer Support
The AI-first customer service platform combining chatbots, live chat, and helpdesk in one.
LiveChat
Customer Support
Live chat software for sales and customer support with AI bots, ticketing, and 200+ integrations.
Our Verdict
LiveChat is the more affordable option.
Choose Intercom if…
teams at the startups and small teams stage
Choose LiveChat if…
teams at the small to mid-sized businesses stage
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Intercom | LiveChat |
|---|---|---|
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Starting price | $39/mo | $20/mo |
| Free tier | ||
| Free trial | 14 days | 14 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | startups and small teams | small to mid-sized businesses |
| Tracked features | 9 | 7 |
| Company | ||
| Founded | 2011 | 2002 |
| Verified listing | ||
Pricing
Intercom
SubscriptionLiveChat
SubscriptionIntercom
$39/moLiveChat
$20/moIntercom
LiveChat
Intercom
14 daysLiveChat
14 daysRatings & Reviews
Intercom
No reviews yetLiveChat
No reviews yetFeatures & Capabilities
Intercom
startups and small teamsLiveChat
small to mid-sized businessesIntercom
9LiveChat
7Company
Intercom
2011LiveChat
2002Intercom
LiveChat
Key Differences
Intercom
$39/mo
LiveChat
✓$20/mo
Intercom
9 tracked features✓
LiveChat
7 tracked features
Intercom is best for…
Strengths
- Fin AI resolves majority of queries automatically
- Best-in-class product tours and onboarding
- Proactive messaging and in-app chat
- 350+ integrations
LiveChat is best for…
Strengths
- Best-in-class live chat widget
- Real-time visitor monitoring
- 200+ integrations
- AI chatbot available as add-on
Pricing Comparison
Intercom
From $39/mo
Essential plan from $39/month per seat.
LiveChat
From $20/mo
Starter plan from $20/agent/month billed annually.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Intercom
- Knowledge Base
- Marketing Automation
- Workflow Automation
- Email Marketing
Both tools
- Live Chat
- Chatbot / AI Agent
- Omnichannel Support
- API Access
- CSAT Surveys
Only in LiveChat
- Ticketing System
- Zapier Integration
Alternatives & More Comparisons
Alternatives to Intercom
Alternatives to LiveChat
Frequently Asked Questions
- What is the main difference between Intercom and LiveChat?
- LiveChat is the more affordable option. Choose Intercom if you need it for teams at the startups and small teams stage. Choose LiveChat if you need it for teams at the small to mid-sized businesses stage.
- Is Intercom cheaper than LiveChat?
- LiveChat is cheaper at From $20/mo vs From $39/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Intercom to LiveChat?
- Yes — most teams can migrate from Intercom to LiveChat with a data export/import process. Check whether both tools support CSV or API data export before starting. LiveChat offers a free trial, so you can test it before cancelling Intercom.
- Does Intercom or LiveChat offer a free trial?
- Both Intercom (14 days) and LiveChat (14 days) offer free trials. Try both before committing.