Hiver vs Intercom2026
Hiver
Customer Support
Helpdesk built inside Gmail — manage shared inboxes without leaving Google Workspace.
Intercom
Customer Support
The AI-first customer service platform combining chatbots, live chat, and helpdesk in one.
Our Verdict
Hiver has the pricing advantage ($19/mo vs $39/mo).
Choose Hiver if…
teams at the small to mid-sized businesses stage
Choose Intercom if…
teams at the startups and small teams stage
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Hiver | Intercom |
|---|---|---|
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Starting price | $19/mo | $39/mo |
| Free tier | ||
| Free trial | 7 days | 14 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | small to mid-sized businesses | startups and small teams |
| Tracked features | 7 | 9 |
| Company | ||
| Founded | 2011 | 2011 |
| Verified listing | ||
Pricing
Hiver
SubscriptionIntercom
SubscriptionHiver
$19/moIntercom
$39/moHiver
Intercom
Hiver
7 daysIntercom
14 daysRatings & Reviews
Hiver
No reviews yetIntercom
No reviews yetFeatures & Capabilities
Hiver
small to mid-sized businessesIntercom
startups and small teamsHiver
7Intercom
9Company
Hiver
2011Intercom
2011Hiver
Intercom
Key Differences
Hiver
$19/mo✓
Intercom
$39/mo
Hiver
7 tracked features
Intercom
✓9 tracked features
Hiver is best for…
Strengths
- Works entirely inside Gmail
- No new app to learn
- SLA tracking and automation
- Multi-channel support
Intercom is best for…
Strengths
- Fin AI resolves majority of queries automatically
- Best-in-class product tours and onboarding
- Proactive messaging and in-app chat
- 350+ integrations
Pricing Comparison
Hiver
From $19/mo
Lite plan from $19/user/month billed annually.
Intercom
From $39/mo
Essential plan from $39/month per seat.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Hiver
- Shared Inbox
- SLA Management
Both tools
- Live Chat
- Omnichannel Support
- CSAT Surveys
- API Access
- Workflow Automation
Only in Intercom
- Chatbot / AI Agent
- Knowledge Base
- Marketing Automation
- Email Marketing
Alternatives & More Comparisons
Alternatives to Hiver
Alternatives to Intercom
Frequently Asked Questions
- What is the main difference between Hiver and Intercom?
- Hiver has the pricing advantage ($19/mo vs $39/mo). Choose Hiver if you need it for teams at the small to mid-sized businesses stage. Choose Intercom if you need it for teams at the startups and small teams stage.
- Is Hiver cheaper than Intercom?
- Hiver is cheaper at From $19/mo vs From $39/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Hiver to Intercom?
- Yes — most teams can migrate from Hiver to Intercom with a data export/import process. Check whether both tools support CSV or API data export before starting. Intercom offers a free trial, so you can test it before cancelling Hiver.
- Does Hiver or Intercom offer a free trial?
- Both Hiver (7 days) and Intercom (14 days) offer free trials. Try both before committing.
Keep Exploring
More comparisons