Gorgias vs HubSpot CRM2026
Gorgias
Customer Support
E-commerce helpdesk that unifies support tickets, live chat, and social media — built for Shopify stores.
HubSpot CRM
CRM
The all-in-one CRM platform for marketing, sales, and customer service teams of every size.
Our Verdict
HubSpot CRM is the more affordable option with a free tier.
Choose Gorgias if…
teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it
Choose HubSpot CRM if…
budget-conscious buyers who want to start for free or at lower cost
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Gorgias | HubSpot CRM |
|---|---|---|
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Starting price | $10/mo | $15/mo |
| Free tier | ||
| Free trial | 7 days | 14 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | small to mid-sized businesses | teams of all sizes |
| Tracked features | 8 | 19 |
| Company | ||
| Founded | 2015 | 2006 |
| Verified listing | ||
Pricing
Gorgias
SubscriptionHubSpot CRM
FreemiumGorgias
$10/moHubSpot CRM
$15/moGorgias
HubSpot CRM
Gorgias
7 daysHubSpot CRM
14 daysRatings & Reviews
Gorgias
No reviews yetHubSpot CRM
No reviews yetFeatures & Capabilities
Gorgias
small to mid-sized businessesHubSpot CRM
teams of all sizesGorgias
8HubSpot CRM
19Company
Gorgias
2015HubSpot CRM
2006Gorgias
HubSpot CRM
Key Differences
Gorgias
Subscription
HubSpot CRM
✓Freemium
Gorgias
$10/mo✓
HubSpot CRM
$15/mo
Gorgias
8 tracked features
HubSpot CRM
✓19 tracked features
Gorgias is best for…
Strengths
- Best helpdesk for Shopify stores
- Order data in every ticket
- Omnichannel: email chat social SMS
- AI auto-responses for common questions
HubSpot CRM is best for…
Strengths
- Free CRM with unlimited contacts
- Excellent email marketing and automation
- Huge integration ecosystem
- Strong reporting and dashboards
Pricing Comparison
Gorgias
From $10/mo
Starter plan from $10/month for 50 tickets.
HubSpot CRM
From $15/mo
Free CRM forever. Paid hubs from $15/seat/month.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Gorgias
- Omnichannel Support
- Chatbot / AI Agent
- SLA Management
- Shared Inbox
Both tools
- Live Chat
- Ticketing System
- Workflow Automation
- API Access
Only in HubSpot CRM
- Contact Management
- Pipeline Management
- Lead Scoring
- Email Sequences
- Email Marketing
- Marketing Automation
- Landing Pages
- Knowledge Base
Frequently Asked Questions
- What is the main difference between Gorgias and HubSpot CRM?
- HubSpot CRM is the more affordable option with a free tier. Choose Gorgias if you need it for teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it. Choose HubSpot CRM if you need it for budget-conscious buyers who want to start for free or at lower cost.
- Is Gorgias cheaper than HubSpot CRM?
- Gorgias is cheaper at From $10/mo vs From $15/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Gorgias to HubSpot CRM?
- Yes — most teams can migrate from Gorgias to HubSpot CRM with a data export/import process. Check whether both tools support CSV or API data export before starting. HubSpot CRM offers a free trial, so you can test it before cancelling Gorgias.
- Does Gorgias or HubSpot CRM offer a free trial?
- Both Gorgias (7 days) and HubSpot CRM (14 days) offer free trials. Try both before committing.