Salesforce vs Zoho CRM2026
Salesforce
CRM
The world's #1 CRM platform — the enterprise standard for sales, service, and marketing automation.
Zoho CRM
CRM
Feature-rich CRM for small and mid-size businesses at a fraction of Salesforce's cost.
Our Verdict
Zoho CRM is the more affordable option with a free tier.
Choose Salesforce if…
teams at the mid-market companies stage and teams that need more power and don't mind paying for it
Choose Zoho CRM if…
teams at the small to mid-sized businesses stage and budget-conscious buyers who want to start for free or at lower cost
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Salesforce | Zoho CRM |
|---|---|---|
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Starting price | $25/mo | $14/mo |
| Free tier | ||
| Free trial | 30 days | 15 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | mid-market companies | small to mid-sized businesses |
| Tracked features | 14 | 13 |
| Company | ||
| Founded | 1999 | 2005 |
| Verified listing | ||
Pricing
Salesforce
SubscriptionZoho CRM
FreemiumSalesforce
$25/moZoho CRM
$14/moSalesforce
Zoho CRM
Salesforce
30 daysZoho CRM
15 daysRatings & Reviews
Salesforce
No reviews yetZoho CRM
No reviews yetFeatures & Capabilities
Salesforce
mid-market companiesZoho CRM
small to mid-sized businessesSalesforce
14Zoho CRM
13Company
Salesforce
1999Zoho CRM
2005Salesforce
Zoho CRM
Key Differences
Salesforce
Subscription
Zoho CRM
✓Freemium
Salesforce
$25/mo
Zoho CRM
✓$14/mo
Salesforce is best for…
Strengths
- World's most comprehensive CRM ecosystem
- 7,000+ AppExchange integrations
- Einstein AI across all products
- Scales to any company size
Zoho CRM is best for…
Strengths
- Free plan for up to 3 users
- Extremely feature-rich for the price
- Integrates with 40+ Zoho apps
- Zia AI sales assistant
Pricing Comparison
Salesforce
From $25/mo
Starter Suite from $25/user/month. Professional from $80/user/month. Billed annually.
Zoho CRM
From $14/mo
Free for up to 3 users. Standard from $14/user/month billed annually.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Salesforce
- Sales Forecasting
- Call Recording
- Approval Workflows
Both tools
- Contact Management
- Pipeline Management
- Lead Scoring
- Email Sequences
- Workflow Automation
- AI Writing
- Dashboard & Reporting
- API Access
Only in Zoho CRM
- Email Marketing
- Marketing Automation
Alternatives & More Comparisons
Alternatives to Salesforce
Alternatives to Zoho CRM
Frequently Asked Questions
- What is the main difference between Salesforce and Zoho CRM?
- Zoho CRM is the more affordable option with a free tier. Choose Salesforce if you need it for teams at the mid-market companies stage and teams that need more power and don't mind paying for it. Choose Zoho CRM if you need it for teams at the small to mid-sized businesses stage and budget-conscious buyers who want to start for free or at lower cost.
- Is Salesforce cheaper than Zoho CRM?
- Zoho CRM is cheaper at From $14/mo vs From $25/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Salesforce to Zoho CRM?
- Yes — most teams can migrate from Salesforce to Zoho CRM with a data export/import process. Check whether both tools support CSV or API data export before starting. Zoho CRM offers a free trial, so you can test it before cancelling Salesforce.
- Does Salesforce or Zoho CRM offer a free trial?
- Both Salesforce (30 days) and Zoho CRM (15 days) offer free trials. Try both before committing.
Keep Exploring
Tool profiles
More comparisons